Oracle Database & DBA Support
Senior Oracle DBAs on demand — 24/7 monitoring, tuning, patching, and upgrades for Oracle Database, E-Business Suite, Fusion, and Autonomous DB.
What we deliver
- Remote and on-site Oracle DBA support (10g through 23ai)
- RAC, Data Guard, GoldenGate, and Exadata administration
- Oracle E-Business Suite and Fusion Applications support
- Autonomous Database provisioning and optimization
- Migrations, upgrades, and cross-platform moves
- Performance tuning, SQL analysis, and capacity planning
What managed DBA actually covers
Most of the value in a DBA engagement is invisible on a good day. It is the daily check that backups completed and are restorable, that archive destinations are not filling, that the standby is applying, that alert logs contain nothing new, and that the jobs which were supposed to run last night actually ran. We treat that routine as engineering work rather than a checklist someone signs off without reading.
Beyond the daily pass, the ongoing work is patching and quarterly updates, user and privilege management, space and growth management, backup policy and retention, and keeping documentation current enough that a second engineer can pick up any database cold. You get named senior engineers who know your environment, not a rotating queue that reads the ticket history for the first time when production stops.
Performance and capacity
Performance complaints are usually vague — a report got slower, month-end runs longer than it used to. The work is turning that into evidence: AWR and ASH analysis, wait-event breakdown, execution plan comparison against known-good baselines, and identifying whether the cause is a plan change, statistics drift, a data volume shift, contention, or a genuine hardware limit. Guessing at the fix wastes more time than measuring properly.
Capacity planning runs alongside it. Storage growth, redo generation rates, memory pressure, and CPU headroom all trend predictably enough to forecast, which turns hardware and licensing decisions into planned budget items instead of emergencies. Where an application is the real constraint, we say so rather than selling more tuning — sometimes the honest answer is a change on the development side.
Upgrades, migrations, and risk control
Version upgrades, platform moves, and cloud migrations are where databases most often break, and almost always for reasons that were foreseeable. We plan them backwards from the rollback: what is the fallback, how long does it take, how do we prove the data is intact, and at what point do we abandon the window rather than push on. That plan is written and agreed before any change is scheduled.
The execution itself is rehearsed on a copy first — test upgrades, plan regression checks against the current workload, and a validation script that runs before the environment is handed back. Cutovers happen inside an agreed window with a defined go/no-go decision. The point is not to eliminate risk, which is impossible, but to make sure nothing about the outcome is a surprise.
Common questions
Do you replace our internal DBA or work alongside them?
Both arrangements are common. Some clients have no DBA and hand over the platform entirely; others have a capable internal team that needs senior depth for upgrades, tuning, or Data Guard work, or simply needs coverage outside business hours. We scope the split explicitly at the start so there is no ambiguity about who owns what during an incident.
Which Oracle versions and configurations do you support?
Oracle Database from 10g through 23ai, including RAC, Data Guard, GoldenGate, and Exadata, plus E-Business Suite, Fusion Applications, and Autonomous Database. Environments running older versions are normal in enterprise estates — we support them as they are and advise honestly on when an upgrade genuinely becomes urgent.
How do you handle after-hours problems?
Monitoring alerts route to an on-call engineer around the clock, and critical issues are picked up rather than queued until morning. Severity levels and response expectations are agreed in advance so that a genuine production outage is treated differently from a space warning. See our emergency IT support page for how incident response works in detail.