Digital Forensics & Incident Response

When a machine is compromised or an account is taken over, the first hours decide how much it costs. We respond fast, preserve the evidence, find how it actually happened, and tell you — in plain terms — what to do next.

What we deliver

• 24/7 incident response — containment and triage, remote or on-site
• Compromised-endpoint forensics — malware, RATs, and unauthorized remote access
• Business email compromise (BEC) and account-takeover investigation
• Evidence-preserving acquisition — read-only, write-blocked, chain of custody
• Root-cause analysis, timeline reconstruction, and indicators of compromise
• Reports that stand up for cyber-insurance carriers and legal counsel

Response, not panic

An incident is won or lost in how the first few hours are handled. The instinct to "just clean it and get back to work" is the one that destroys the evidence you need and leaves the attacker's way back in. Our response is disciplined: contain the affected systems and get them off the network, preserve the state of the machine before anything is changed, then establish scope — what was actually reached — before deciding on recovery. Only then does cleanup begin, and only once the original weakness is closed.

This work sits alongside our 24/7 emergency IT support: the same engineers who keep critical systems running are the ones who respond when one is breached, so there is no handoff and no learning curve on your environment mid-crisis.

Forensics done remotely — and safely

You do not need us on a plane to start. We routinely investigate a compromised machine out-of-band: reaching it through a KVM-over-IP device and booting it from a read-only forensic environment, so the suspect operating system never runs. Storage is read through a write blocker, which means nothing on the disk changes and the findings stay defensible. In practice that lets us keep the machine quarantined, begin triage within hours, and recover the facts an attacker leaves behind whether they meant to or not — installed software and when it arrived, what ran and when, where it was downloaded from, where it was "phoning home," and which credentials and mailboxes were exposed.

We cross-check every conclusion against more than one source — the files, the operating system's own logs, the registry, and the traces left on disk — so the account we give you is evidence, not a guess. When a case warrants it, we capture a full bit-for-bit disk or memory image and preserve it for an insurance claim or legal action.

Reporting you can act on — and hand to others

A forensic report is only useful if the people who have to act on it can read it. We write two things at once: a plain-language account for owners and executives — what happened, what it means for the business, and the decisions to make today — and the technical detail your IT team and your insurer need, including a precise timeline, the indicators of compromise to block, the accounts and data to treat as exposed, and a costed remediation plan. Credential theft and fraud exposure are called out explicitly, because in most modern incidents the stolen passwords matter more than the malware.

Closing the door for good

Finding the cause is half the job; the other half is making sure it cannot happen the same way again. Most of the incidents we see succeed because of a few recurring gaps — no endpoint detection, everyday accounts with administrator rights, remote-access tools nobody is blocking, and flat networks with no monitoring. We turn the investigation's findings into a prioritized fix list and, where you want it, carry out the remediation — tying into our cyber security hardening and, for the backups that decide whether a bad day becomes a catastrophic one, our disaster recovery work.

Common questions

Do you have to be on-site to investigate a compromised computer?

Usually not. We regularly work a compromised machine out-of-band — reaching it through a KVM-over-IP device and booting it from a read-only forensic environment, so the suspect operating system never runs and nothing on the disk is altered. That lets us start quickly, keep the machine off the network, and preserve evidence without a flight or a shipped drive. On-site acquisition is available when a case needs it.

Will the investigation change or destroy evidence?

No. We read storage through a write blocker and work from forensic copies, which is the standard that keeps findings defensible for insurers and legal counsel. We document the chain of custody and can capture a full disk or memory image when litigation or an insurance claim calls for one.

How fast can you respond to an active incident?

Incident response is a 24/7 service. The first priority is containment and evidence preservation — isolating affected systems before anything is changed — then establishing scope so you know what was actually touched. Because much of the work is done remotely, we can begin triage within hours rather than days.

Do you work with our cyber-insurance carrier?

Yes. We produce findings in the form carriers and counsel expect — a clear timeline, indicators of compromise, affected accounts and data, and a remediation plan — and we align the investigation to your policy's notification and evidence requirements. If a full forensic image is needed for the claim, we capture and preserve it.